We launched Helix in 2008 knowing we would be different. Certain we would be successful. Why? Because we started as Oracle CX customers, facing the same challenges and decisions: How to elevate our business in a world of rapidly changing customer expectations. Through 750+ successful engagements our results have been proven, our promise remains strong: How to make you irresistible to your customers and get the most out of your Customer Experience investment. It’s who we are. It’s what we do!
Your customers’ service needs will never stop evolving. Expectations are growing powered by the demands of a new generation that will also challenge traditional brand loyalty assumptions. That is why our approach is centered on understanding your business, finding immediate impact and results, while developing and implementing an achievable, long-term strategy. We will be there at every point in your CX journey keeping your goals in the center and delighting your customers as the prize.
For more than two decades, Kevin Sherwood and Tim Black served as IT executives responsible for customer interactions at national service companies. As the promise of cloud technologies emerged, they pioneered successful deployments of RightNow Technologies (now Oracle Service Cloud) across numerous business units and interaction channels. In 2008, Kevin, Tim and several leaders from these original teams formed the core of Helix and anchored our confidence that we can help other companies excel while avoiding potential pitfalls. Years later, our results continue to grow exponentially.
Partnering with RightNow Technologies in 2008 was an easy fit for Helix. Fostered by our experience as customers, Helix worked shoulder to shoulder on many of RightNow’s early projects and most complex engagements. Considered the “Go To” team, our relationship only strengthened after Oracle’s acquisition of RightNow in 2012. As an Oracle Gold Partner, Helix was the first Partner to become Oracle Service Cloud certified and was selected to exclusively author and conduct worldwide partner training for the RightNow platform. Further, Helix was delighted to be awarded the 2014 Specialized Partner of the Year – North America CX Applications.
We started as customers, implementing Service Cloud as CIOs, CTOs and IT specialists. We understand the business need and how to deliver the promise of Oracle Service Cloud because we’ve been in the customer’s shoes.