The Helix Story

We launched Helix is 2008 knowing we had a unique insight to offer. We started as Oracle CX customers ourselves, facing the same challenge you do every day: how do you be successful when, with every passing day, customers expect more? Well, through over 750 successful engagements, we’ve mastered the art of the customer experience. And the results speak for themselves: successful clients with happy customers.
Here’s our promise to you: we’ll help you build the best possible customer experience, and make your brand one that your customers love.


Satisfied Clients


Camping days in 2018


People Who Love What They Do


We start with a deep dive into your unique business, understanding it inside and out. From there we create a strategic vision that informs everything we do, identifying both short term and long term goals. Then our knowledgeable team executes those plans based on decades of experience. Through it all, we never stop evolving; adapting to customer demands, informing the process with new ideas, and implementing the latest technologies. This approach hasn’t failed us yet.

For over 40 years, Kevin Sherwood and Tim Black have been game-changers in customer experience. For two decades as IT executives, they spearheaded customer interactions at national service companies and were pioneers in the use of RightNow Technologies (now Oracle Service Cloud). In 2008, Kevin, Tim and several brilliant minds from those original teams formed the nucleus of Helix, passionate about helping companies maximize their OSC investments. Now, nearly another 20 years later, Helix is a leader in the industry, lending their expertise, support, and insights to companies around the globe.

We’ve been working with what are now Oracle products since 2008, as the original “go-to” team for RightNow Technologies. Helix worked hand-in-hand with RightNow on many of their earliest and most complex engagements. When RightNow was purchased by Oracle in 2012, our partnerships grew, and we were officially named an Oracle Gold Partner. Helix was the first company to become Oracle Service Cloud certified, and was the exclusive provider of training for the RightNow platform, worldwide. In 2014, we were honored with the Specialized Partner of the Year – North America CX Applications award.


We started as customers, implementing Service Cloud as CIOs, CTOs and IT specialists. We understand the business need and how to deliver the promise of Oracle Service Cloud because we’ve been in the customer’s shoes.

Meet your new CX advisors.

We started as customers, now we’re the specialists. Pleased to meet you.

Kevin Sherwood

CEO & Founder

Tim Black

COO & Founder

Travis Cottom

VP, Commercial Sales

Peter Norelli

VP, Implementation Services

Kevin Gilbertson

VP, Product & Engineering

Ryon Brewer

VP, CX Sales & Engage

Carl Elliott

VP, Consulting Services

Ron Abernathy

VP, Solutions & Strategy

Leverage our experience to deliver your organization’s CX goals…