We deliver brand-defining experiences.

Your customer experience is your brand. Period. Make it the best it can be with Helix’s full suite of world-class products and services. With literally hundreds of successful engagements, we have the expertise to help your company succeed, and get the most of your CX investment.

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Contact Centers Deployed

Building a Better Contact Center

We’ve helped hundreds of global brands take their contact centers to the next level. We understand the challenges that come with implementing change, and we’ll meet them with smart plans, flawless integrations, and experienced service and support. Let us optimize the performance and profitability of your contact center with these invaluable support services:

Analytics & Reporting

Agent Experience

Business Process Alignment

Omni Channel

Outreach & Campaigns

Phone CTI

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Integrations Completed

Worry-free Integrations

Need to add a communication channel or third-party system to your CX service? We’re on it. And we’ll make sure it’s seamless. As industry leaders in helping clients integrate multi- channel services into their existing deployments, we’ve seen it all. And solved it, too. Count on our trusted guidance to make sure you’re using best practices and the latest technology.

Accelerators

New with Legacy

ODBC Replacement

Upgrades

Custom Endpoints

Middleware and Point-to-point

Web Experience & Self-Service Portals

We create beautiful, customer centric, web experiences that align with your brand and continue to build customer loyalty and efficiencies.

Denon's Customer Portal by Helix

A customer help center can be as “now” as a company’s products, like the portal Helix designed for audio giants Denon.

Fanatics Customer Portal by Helix

This sports merchandise leader makes customer service #1, and we make sure their CX is fit for the big leagues.

Yes, customer service can be fashionable and functional. Helix created an experience that matches the customer beautifully.

Xpert Managed Service

Get Xpert Services from Day 1

You’ve made a smart investment in Oracle Service Cloud. Now, get the most powerful results from the get-go with the Helix team of Service Cloud Xperts. With our Managed Service, it’s like having an OSC expert on staff. We know all the industry standards, best practices, and potential pitfalls, and will make sure you’re taking advantage of every opportunity.

Xpert Services for a day, a week, or forever…

Employ our expertise on your terms. Whether you need our seasoned team of Helix Xperts indefinitely or just to fill a temporary need, we’re here for you. Enjoy the peace of mind of knowing you’ll reach your goals, short or long term, with the help of Helix.

Our Xperts know the dril

Putting our team on the job today is easier and more cost-effective than spending time and money training your team.

  • We know exactly how to maintain and drive your OSC
  • We can make fixes quickly, with no interruption in service
  • We’ll make sure you’re taking advantage of the full capabilities of our SaaS

Extend your Oracle Service Cloud with Helix Add-Ins

Expand the functionality of Oracle Service Cloud with Helix’s add-ins.

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SMS as a Channel

Interact with customers using today’s most requested support channel: text messaging.

Smart Assistant for Chat

The future is here. Respond to your customers faster, without engaging additional Customer Support Associates, with our AI-based virtual associates.

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Collaborate & Track

When an Associate needs to refer a customer to someone else on your team, consider it done. Seamlessly. Collaborative support and record tracking are simple within Service Cloud with Collaborate & Track.

Training: How, when and where you need it.

We’ve trained partners all over the world in analytics, Customer Portal updating, administration, chat systems, Knowledge Base, and agent training. You name it, we’ve taught it. We’ll bring in expert trainers to build your team’s muscle through on-site instruction, video tutorials, and one-on-one, all customizable to fit your needs.

Administrative Training

Knowledge-base Management

On-site or In-person

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Quick start with CX Express

Pressed for time? Don’t need all the features of OSC right away? That’s where CX Express comes in. For call centers with fewer than 25 agents, Helix will have you live and trained in as few as four weeks, engaging only the features you need, and phasing in others as you grow. No long contract process, just fix-price options, giving you full flexibility and no surprise costs.

Fast and Affordable Implementation

Pricing Options

Customizable Scope

Public Sector Solutions developed by Helix

Delivering a modern experience to your organization through mobility, world-class security, and business intelligence.

Vital Cylce

Permits, Licensing, Inspections and Enforcement

Our mobile enabled platform ensures compliance and safety while capturing irreplaceable revenue in the public sector.

A modular child welfare case management solution.

Our cloud-based, mobile enabled platform, VitalChild ensures the interconnectivity of data so that every youth is known and with MDYA360 assessments, outcomes are the priority.

Want to join the list of awesome customers? Contact us to learn how to get started.