The promise of delivering extraordinary, brand-defining experiences with Oracle Service Cloud is why you’re here. Drawing on over 700 successful Service Cloud engagements, Helix has the depth of experience and breadth of services and solutions to deliver the promise of Modern CX.
We create beautiful, customer centric, customer portal experiences that uplift your brand and continue to build customer loyalty.
Need a single, scalable solution to modernize customer service experience and service delivery automation? Learn how SDX will help you get even more from your Oracle Service Cloud investment or, if you’re new, get started with SDX from the very beginning.
You’ve made a significant and powerful investment with Oracle Service Cloud and Helix wants to help you see the results. Our experience and successes make us Service Cloud Xperts, fully equipped with a knowledge of industry standards, pitfalls and best practices. We can help you stay out of the ditch and on the road to success. It’s as if you hired Helix as a member of your internal team.
Whether you need Helix Xperts indefinitely or just to help fill short gaps on your team, Managed Services is a model that empowers you with the best and brightest from our experienced team to accomplish your internal goals no matter how long you’ll need the Xpert services
Helix can put hundreds of man years of both Customer Experience and Oracle Service Cloud (RightNow) experience at your service. You can use all of this experience today, and it will be much more cost effective and easier than spending the time and money trying to learn and do it yourself.
Now that you’ve purchased Oracle Service Cloud the questions now become:
With our Managed Services, you can be sure that all of these questions are put to rest and know that your investment will pay off faster.
Customer experience includes every interaction your customers have with your company. Whether they contact you in person or via web, phone, chat, or social media, they expect quick, consistent, intuitive service. We‘re experts at helping companies use leading-edge technologies, smart integrations, and proven best practices to deliver experiences that strengthen their brands. We can provide you with a map of how to elevate your CX, and be your long-term partner so that you stay ahead of your competitors and build lasting brand loyalty.
Assess: Get Going
Plan: Get Better
Optimize: Get Ahead
Our level of experience has made us the provider of Oracle Service Cloud training to partners all over the world. We are experts in helping organizations learn Oracle Service Cloud and put significant emphasis on developing a training plan so that when the solution is live, your customers are satisfied and your team is productive. Our trainers have extensive experience in technology instruction and focus on best practices in training. Call us for on-site and virtual administrator, analytics, end user, and one-on-one sessions.
On-site or In-person
If you have a call center with fewer than 25 agents, our CX Express service enables you to go live with Oracle Service Cloud in as few as four weeks. CX Express makes your job easy with fixed-price options, rapid deployments, and flexible solutions. We can help you prioritize which features to unlock during your initial implementation and which ones you can phase in. There is no long proposal or contract process—get your system up and your team trained in weeks with no unexpected costs.
Fast and Affordable Implementation
You can do more with Helix’s add-in solutions that expand the functionality of Oracle Service Cloud.
Wondering if you could communicate with customers via text messaging? With Helix’s SMS as a Channel you can provide support to customers using today’s most requested support channel.
Use the fundamentals of Service Cloud for Chat. Smart Assistant for Chat provides answers to your customers faster without engaging a Customer Support Associate.
When a customer asks a question that your Customer Support Associate can’t answer, send the question to the right person on your team and get the right answer and seamlessly track the record within Service Cloud.