We as Helix have been deploying and engineering on this platform for many years. Many of us have over 15 years’ experience using the platform in successful projects for both public and private sector clients. We have had over 800 engagements to date, and that number grows each day. We are the recognized experts in deploying and managing Oracle Service Cloud and other CX platform applications. What does this mean to you? It bestows confidence that we are providing you with the most robust, secure, and scalable solution available, and utilizing our experience and best practices to create an industry-specific solution for you. This also means less time spent on customization, resulting in shorter implementation phases measured in months rather than years.
OSvC Government Cloud
Security – Data Sheet
Oracle Cloud White Paper
Perhaps the greatest value to leadership is the ability to see everything that is within your purview and interest, exactly to the moment. For example, supervisors can access real-time overviews of team utilization and SLAs, and the Director can review global trends and SLAs. If the need arises, a comprehensive case/incident history including notes, case details, and a complete documented history can be easily produced within minutes. The capability to create detailed reliable report data within moments, not months is an invaluable tool for government leaders in today’s fast-paced world.
VitalCycle enables your organization to maximize revenue from all angles. Intelligent automation can effectively and efficiently accomplish tasks that would otherwise consume valuable resources. Modernizing your organization’s internal processes and interactions with citizens can streamline communications and help you avoid missed opportunities. VitalCycle standardizes your organization’s processes, ensuring that all applicable requirements are met, fees are collected, and renewals are completed on time. Increased transparency within the organization and standardized processes reduce the possibility of human error and minimizes your organization’s exposure to liability.
VitalCycle drives efficiency throughout your entire organization. Oracle Field Service optimizes dispatch, scheduling, and workforce routing enables team collaboration and mobile access and streamlines customer connection. Utilize your workforce at their full production capacity and reclaim revenue otherwise lost through a substandard allocation of resources.
As government officials, you understand that the safety of our citizens is paramount. Safety is not only accomplished by increasing compliance, but also by reducing the potential for internal errors. VitalCycle helps your organization minimize human error by standardizing the inspection process, integrating rule models, and running real-time policy analytics. VitalCycle’s mobility features make these resources available to your field staff when and where they need them. Clearly defining your organization’s processes from start to finish enables your employees to perform at their highest potential and make fewer mistakes. VitalCycle not only helps you keep your citizens safe, it also protects your organization from exposure to liability due to preventable errors.
VitalCycle encourages compliance by simplifying the process for consumers and creating accountability within your organization through the transparency of collected data. By utilizing policy automation, you can ensure that data collected is not only consistent and accurate but also precisely interpreted to identify the correct course of action. VitalCycle drives full compliance by ensuring that no requirements are missed, all applicable fees are paid, and renewals are completed promptly.