Analytics Fundamentals

$750.00

Learn how data is organized within Oracle Service Cloud, and make use of powerful reports that already exist in the system.

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Description

Description

This course you will gain an understanding of how data is organized within Oracle Service Cloud, and make use of powerful reports that already exist in the system. Build in automation for reports, and create simple custom reports specific to your business needs. Utilize display capabilities within reports to simplify data for management, as well as use simple functions.

Knowing What’s There

  • Leveraging the Data Dictionary
  • The Reports Explorer
  • Important Standard Reports

Customizing Reports

  • Scheduling Permissions
  • Creating a Custom Report
  • Exploring Report Design Components
  • Intro to Filters

Organizing Your Data

  • Slices, Rollups and Cross Tables
  • Intro to Functions
  • Charts
  • Drilldowns
  • Dashboards
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