Administrator Plus

$750.00

Schedule
July 24, 25 and 26 from 12-2 p.m. MDT

Categories: ,

20 in stock

Description

Description

Using your own test site, we will provide contextual training for your administrator. Upon completion of this course, your Service Cloud Administrator should have the ability to create and design custom workspaces, create agent scripts and workflows to guide agents in interacting with your customers. Administrators will learn how to tailor communications with the customer and agents by using Message Templates and Message Bases. Additionally, your administrator will have the ability to provide more advanced setup and configuration functions through the use of Custom Business Objects to track details not included in a core configuration.

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Event Details

Event Details

Start date: July 24, 2018

End date: April 26, 2018

Start time: 12:00 p.m.

End time: 02:00 p.m.

Venue: Virtual