Administrator Fundamentals


July 17, 18 and 19, 2018 from 12-2 p.m. MDT

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20 in stock



Using your own test site, we will provide contextual training for your administrator. Upon completion of this course, your Service Cloud Administrator should have the ability to set up and maintain your customer contacts and organizations as well as created associated incidents. Additionally, the Administrator will be able to set up custom menus and custom fields to provide company-specific selections. Automated processes such as incident routing will be addressed as well as setting up Service Level Agreements (SLA’s). Topics will also include staff management configuration allowing your administrator to create and maintain your internal user base using navigation sets, workspaces, and profile management.

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Event Details

Event Details

Start date: July 17, 2018

End date: April 19, 2018

Start time: 12:00 p.m.

End time: 02:00 p.m.

Venue: Virtual