Visit with Helix at this year’s
Modern Customer Experience
in Chicago

Pre-conference Training

Customer Portal for Non-Developers

The Customer Portal for Non-Developers workshop will provide Oracle Service Cloud administrators the skills and knowledge they will need to perform basic updates to themes, templates, and widgets. Technical Knowledge of HTML or PHP is not required, as attendees will learn the basics of these languages to perform these updates. This two-and-a-half hour workshop will allow administrators to make changes to the Customer Portal pages when an application engineer is not an option.

Instructor: John Galaudet

John Galaudet is a dynamic and award-winning Senior Training Consultant at Helix.
Galaudet has delivered custom training and coaching to hundreds of customers and partners across the globe. He leverages his 25+ years of experience creating and delivering technology and customer service training. John also delivers world-wide partner boot camps for the Oracle Service Cloud platform.

Helix is excited to offer free, one-hour Expert consultation sessions to attendees of this year’s Modern Service Experience Conference. You will have access to some of the industry’s leading experts on Web Experience, Contact Centers, Knowledge Management, Policy Automation, and Field Service (TOA) Platform.

Register for ATE

Ask the Expert Topics

Contact Center

Common Configuration

Agent Desktop/Workspaces/Workflow

Agent Browser UI

CTI integration/Media Control Toolbar

Incident Collaboration (OSN)

Incident Management


Message Templates

Outreach/Marketing Campaigns

Social Monitor

Custom Business Objects


Web Experience

Customer Portal

Chat/Engagement Engine/Experience Routing

Co-browse (LiveLOOK)

Guided Assistance/Smart Engagement

Community Self-Service


Accelerators/Integrations w/ Oracle products


Add-in Framework/CPMs/Extensibility


Business/Project Planning

Omni-Channel Call Center

Messaging as a Channel

Other Business/Project Planning

Knowledge Management

Knowledge Foundation (RightNow)

Knowledge Advanced

Oracle Knowledge (Inquira)

Policy Automation

Field Service (TOA)


Don’t see a topic that fits your questions? Schedule a session and let’s discuss some possible approaches.

Register for ATE

Helix, Partner and Customer Sessions

If creating happy, loyal customers is your priority, then live chat is most likely a critical part of your customer engagement strategy. In this session hear directly from a customer about the positive impact chat has on their business. Attendees also learn best practices and see the solution roadmap.

W192c - Level 1 West Building (McCormick Place)

Thursday, Apr 12, 12:30 p.m. - 01:15 p.m.

Carl Elliott, Vice President Professional Service, Helix Business Solutions, LLC

Jessica Bradley, Oracle

Customer Appreciation
Happy Hour at the Ace Bounce

Join Helix and our partner Quiq at Ace Bounce for drinks, games and appetizers.

Day: Wednesday, April 11
Time: 4:30-6:30 p.m.
Where: Ace Bounce, 230 N. Clark St., Chicago, IL 60601

Need a ride? Catch a ride on our limousine shuttle starting at 4 p.m. The shuttle will run to and from the venue with a
pick-up/drop-off at the Hyatt Regency McCormick Place.

RSVP: Please, let us know you’re coming! Send an email to Include names of all attendees.

Proudly Co-Sponsoring:

The Helix Chicago Team

With over 750 successful engagements, our team has seen everything Oracle Service Cloud and everything that touches it.

Ask the Expert Designation Will be available at the Ask the Experts sessions.

Kevin Sherwood

38+ years in CX

Tim Black

38+ years in CX

Travis Cottom

13+ years in CX

Chad Schittone

40+ years in CX

Kevin Gilbertson

16+ years in CX Ask the Expert Designation

Carl Elliott

13+ years in CX Ask the Expert Designation

Marilyn Flint

25+ years in CX Ask the Expert Designation

Jason Barnes

14+ years in CX Ask the Expert Designation

Nicole Anderson

10+ years in CX

Veronica Jensen

15+ years in CX

Craig DiAngelo

12+ years in CX Ask the Expert Designation

Steve McKinney

25+ years in CX Ask the Expert Designation

Larry Chien

14+ years in CX Ask the Expert Designation

Mitch Staley

6+ years in CX

Find Helix at the Trade Show

We look forward to seeing you. Stop by our kiosk, SER-01 to say hello and don’t forget to sign up for your Ask the Experts session.


click image for larger version

Register for the Oracle Modern Service Experience.