Introducing Helix Concierge

We make Oracle work better for your business.

The Helix Concierge services are purpose-built to help your business get more out of your Oracle investment. We can handle everything, from implementation to helping you plan the future of your business.
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Helix has been translating business goals into technology implementations and actions for years, through more than a thousand engagements with high-profile customers.

We understand your business needs because we used to be an Oracle customer, too. As your Oracle partner, Helix will:

  • Offer hands-on help, not just suggestions.
  • Be efficient and reliable.
  • Meet you where you are in your current business objectives.
  • Help you plan for the future and evolve to meet your needs.
  • Present independent, objective solutions to your problems.
  • Keep you informed on industry best practices.
  • Help you measure what really matters with our custom KPI reports.
  • Show you and your team how to use new product features.
  • Offer best-in-class SLAs, superior to Oracle’s.
  • Provide industry experts to work with Oracle support on your behalf.

We are Oracle experts (so you don’t have to be).

CX Cloud offers agility, continuous improvement, and flexibility. But traditional implementations may cause your business to miss out on the enormous value and benefits that CX Cloud offers.

As the most experienced Oracle CX partner in the country, we’ve helped hundreds of businesses use Oracle CX Cloud more effectively. With Helix as your partner, you’ll be able to move quickly, adapt confidently, and innovate to stay ahead of your competition.

Helix also has a unique relationship with Oracle and their support teams. We have a direct line to Oracle support, so you can be confident you’ll receive the highest level of attention when you work with us.

we’re proud to work with:

We’ll work with you to develop a solution that’s tuned to your business’s unique needs.

Sustain

Plan includes:

  • Custom KPI reports
  • Product Management Advocacy (with Oracle)
  • Quarterly feature reviews
  • Monthly Xpert training webinars
  • 16 hrs of expert development services included
  • Oracle Technical Support assistance
  • Annual upgrade support
  • Helix Tier 1 Support
Build

Sustain Plan plus:

  • Quarterly business reviews
  • Expert consulting on improvement opportunities & industry best practices
  • 50 hrs of expert development services
Grow

Sustain + Build Plans plus:

  • Quarterly technical reviews
  • Customer journey mapping
  • Corporate Customer Experience initiative planning
  • Development of custom metrics for surveys, knowledge base articles, quality reviews, etc.
  • Risk identification based on business goals